24/7 Emergency Sub-Zero & Wolf Repair NYC

What we treat as a true emergency

We define "emergency" narrowly — these are the situations where we dispatch immediately regardless of time, weekend, or holiday:

• Active water leak from a Sub-Zero refrigerator (water on floor, water damage to cabinetry beginning)
• Refrigerator suddenly stopped cooling with significant food at risk
• Wine cooler temperature drift threatening a valuable collection
• Gas smell from a Wolf range, even faint
• Continuous sparking on a Wolf cooktop that will not stop
• Smoke or burning smell from any appliance
• Stuck oven door after a self-clean cycle (food possibly trapped inside)
• Hot or electrical burning smell from any unit

What is NOT an emergency (next-day is fine)

• Ice maker not making ice (your freezer still works)
• One burner will not ignite (you have other burners)
• Oven displaying an error code but otherwise working
• Cosmetic issues (door not aligned, scratched panel)
• Filter or maintenance reminders
• Wine cabinet at slightly wrong temperature but bottles safe

If you are not sure whether your situation is an emergency, call us — the dispatcher can help you decide. We will not push you toward emergency dispatch if it is not warranted.

Emergency dispatch timing

For true emergencies in Manhattan and Brooklyn:

• Business hours (7 AM – 10 PM): Truck dispatched within 60-90 minutes typical
• Overnight (10 PM – 7 AM): On-call technician available within 90-120 minutes
• Weekend / holiday: Same as business hours pricing, same dispatch timing

For Westchester and Bergen NJ, true emergencies usually still get same-day or next-morning dispatch, though travel time adds 60–90 minutes.

What you can do before we arrive

If your refrigerator stopped cooling

1. Do not open the doors more than necessary — every opening loses cold air
2. Check the breaker on your kitchen electrical panel — sometimes a tripped breaker is the entire problem (free fix)
3. If the unit is making no sound at all, check whether the outlet has power (test with a lamp)
4. If you have time, transfer the most expensive items (raw seafood, prepared foods) to a cooler with ice
5. Take note of when the failure started — helpful for our diagnostic

If your refrigerator is leaking water

1. Place towels around the unit to absorb water and prevent cabinet damage
2. Try to identify whether the water is coming from inside the unit (defrost issue, condensation) or from a water supply line (leak in connection)
3. If it is the supply line, shut off the water supply valve to the refrigerator (usually behind the unit or in the wall)
4. Do not unplug the unit — that can cause additional problems with the defrost cycle

If you smell gas from your Wolf range

1. Turn off the gas valve to the range immediately
2. Open windows to ventilate
3. Do not light any flames in the home until the gas smell clears
4. If the smell is strong or persists after closing the valve, call 911
5. Otherwise call us at (646) 863-5411

If your oven door is stuck locked

1. Wait for the oven to fully cool — many doors release automatically once temperature drops
2. Do not force it open — you can damage the door latch
3. If food is trapped inside and might burn, trip the breaker to the oven (this will not open the door but it prevents further heating)
4. Call us — we have specific procedures for releasing stuck doors

Emergency pricing

Flat $125 service call applies to first-visit emergency dispatch, same as our standard service. No after-hours surcharge. No weekend premium. No holiday charge.

The only situation where we charge a premium: if you specifically request after-hours service for a non-emergency (e.g. you want a tech at 11 PM on a Saturday for a routine ice maker repair). That is available but with a an after-hours premium.

For real emergencies, the price is the same as our standard service. We do not believe in profiting from urgency.

What is included in emergency repair

• On-site diagnostic — usually 30–60 minutes
• Written estimate before any work begins
• Common parts carried on our trucks for first-visit completion when possible
• Temporary solutions if special-order parts are needed (e.g. propping doors open to defrost, water supply isolation)
• 180-day labor warranty and 1-year OEM parts warranty

Building access during emergencies

For NYC luxury buildings with strict contractor hours, we work with your building staff to get emergency access. Most building managers will accommodate true emergencies outside standard contractor hours. We can email a COI to your building manager within 30 minutes of booking, even at 2 AM.

If your building absolutely will not allow emergency access outside business hours, we will arrange the earliest available daytime slot and walk you through what to do until we arrive.

Frequently Asked Questions