Terms of Service

Effective Date: May 18, 2026  ·  Last Updated: May 18, 2026

These Terms of Service ("Terms") govern your use of the website https://subzerowolfspecialists.com (the "Site") and the appliance repair services (the "Services") provided by Sub-Zero & Wolf Repair Specialists ("we," "us," or "our"). By using the Site or booking our Services, you agree to these Terms.

1. Acceptance of Terms

By accessing the Site or booking a service appointment with us, you confirm that you are at least 18 years old (or the age of majority in your jurisdiction) and have the legal authority to enter into these Terms. If you are booking on behalf of another person or entity, you represent that you are authorized to do so.

2. Description of Services

We provide diagnostic and repair services for Sub-Zero refrigeration appliances and Wolf cooking appliances at customer locations within our published service area (Manhattan, Brooklyn, and select areas of the NYC metro). We do not service other brands.

3. Service Call Fee

3.1 Flat Fee

Our service call fee is a flat $125 (USD) per visit, payable at the time of the appointment. The fee covers:

• Travel to your location within our published service area
• A complete on-site diagnostic by a factory-trained technician
• A written, itemized repair estimate

3.2 Credit Toward Repair

If you authorize us to proceed with the repair on the same visit (or a follow-up visit), the $125 service call fee is credited in full against your repair. If you decline to proceed with the recommended repair, the $125 fee is non-refundable.

3.3 Trip Outside Standard Service Area

For appointments outside our primary Manhattan and Brooklyn service area, we may quote an additional travel charge. We will disclose any such charge before confirming the booking.

4. Estimates, Approval, and Parts

After our technician completes the on-site diagnostic, we will provide a written, itemized estimate covering labor and parts. No repair work beyond diagnostic will begin without your express verbal or written approval. For parts not available on our truck, we will quote you the cost and provide an expected return-visit date.

5. Payment

Payment is due upon completion of the repair. We accept cash, major credit cards, checks (subject to clearance), and Zelle. Returned checks incur a depends on the specific model and failure mode fee. Unpaid invoices accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law and may be referred for collection.

6. Warranty

Every completed repair includes:

• A 180-day labor warranty on the specific repair performed
• A 1-year manufacturer's warranty on OEM parts we install

The warranty covers re-failure of the specific part we repaired or replaced. It does not cover:

• Damage from unrelated failures or unrelated parts
• Normal wear, neglect, abuse, accident, or improper use
• Damage from power surges, water damage, or natural disasters
• Repairs by anyone other than us after our service
• Cosmetic damage or pre-existing conditions

To make a warranty claim, contact us within the warranty period at (646) 863-5411 or support@subzerowolfspecialists.com. We reserve the right to inspect before honoring any warranty claim.

7. Cancellation and Rescheduling

You may cancel or reschedule a service appointment at no charge if you notify us at least 2 hours before the start of your appointment window. Cancellations made within 2 hours, or no-shows when our technician arrives, may be charged a depends on the specific model and failure mode cancellation fee.

8. Building Access and Certificate of Insurance (COI)

You are responsible for providing our technician with reasonable access to your unit, including any required building authorization, doorman notice, or freight elevator reservation. Upon request, we will email a Certificate of Insurance to your building management within 30 minutes during business hours. If your building requires additional or unusual language on the COI, please notify us at the time of booking; corrections may delay the appointment.

9. Customer Responsibilities

You agree to:

• Provide accurate contact and address information
• Disclose any known hazards at the property (gas leaks, water damage, pests)
• Clear a reasonable work area around the appliance
• Be present (or have an authorized adult present) during the service
• Pay the agreed amounts when due

10. Limitation of Liability

To the maximum extent permitted by law, our total liability arising out of or relating to these Terms or the Services shall not exceed the amount you paid us for the specific repair giving rise to the claim. In no event shall we be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to lost profits, food spoilage, or business interruption, even if we were advised of the possibility of such damages.

Nothing in these Terms limits our liability for gross negligence, willful misconduct, or any liability that cannot be limited under applicable law.

11. Disclaimers

The Services are provided on a reasonable-effort, workmanlike basis. Because the appliances we service are complex and often aging, we cannot guarantee that every issue can be fully resolved or that no related issues will appear after the repair. The Site is provided "as is" without warranties of any kind, express or implied, other than those that cannot be disclaimed under applicable law.

12. Independent Service Provider Notice

Sub-Zero & Wolf Repair Specialists is an independent appliance repair company. We are not affiliated with, sponsored by, endorsed by, or certified by Sub-Zero Group Inc. ("Sub-Zero") or Wolf Appliance Inc. ("Wolf"). The trademarks "Sub-Zero" and "Wolf" are owned by their respective holders and are used here solely for identification of the appliances we service.

13. Intellectual Property

All content on the Site (text, photos, logos, and design) is owned by us or licensed to us and is protected by copyright and other intellectual property laws. You may not copy, reproduce, modify, or distribute Site content without our prior written permission, except for personal, non-commercial use.

14. Indemnification

You agree to indemnify and hold harmless Sub-Zero & Wolf Repair Specialists, its owners, employees, and agents from any claim, loss, damage, or expense arising from: (a) your breach of these Terms; (b) misuse of the Services; or (c) your violation of any law or the rights of any third party.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Services shall be resolved in the state or federal courts located in New York County, New York, and you consent to the personal jurisdiction of those courts. You agree that any dispute must be brought on an individual basis and not as a plaintiff or class member in any class or representative proceeding.

16. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it enforceable while preserving its intent.

17. Entire Agreement

These Terms, together with our Privacy Policy and any written estimate or invoice we provide, constitute the entire agreement between you and us regarding the Services and supersede all prior agreements or understandings, whether written or oral.

18. Changes to These Terms

We may update these Terms from time to time. The "Last Updated" date above will reflect the most recent revision. Material changes will be highlighted on the Site. Continued use of the Services after a change constitutes acceptance of the revised Terms.

19. Contact

Sub-Zero & Wolf Repair Specialists
Email: support@subzerowolfspecialists.com
Phone: (646) 863-5411
Hours: Monday–Sunday, 7:00 AM – 10:00 PM ET